We’re so glad you are considering a stay with us.  We are available to answer any questions you may have but here are the ones most frequently asked:


Flying to Bermuda


Immigration, Customs, Duty free and Baggage claim


Do we require visas?

Most visitors to Bermuda including those travelling for business meetings do not require visas.  However, anyone intending to work in Bermuda will require a work permit.


Do we have to fill out any landing forms?

During your flight, airline personnel will distribute pink Immigration forms.  These should be completed before you deplane to minimize the time it takes to clear Immigration and Customs. When you land, your passport and form are given to an Immigration official.  Depending on the time of day, clearance times can vary from 20 to 40 minutes. 


After Immigration clearance, there is a duty free shop which is located before baggage claim.  You then go through Customs and exit to your transportation.  That’s it – there are no timeshare vendors or hustlers permitted in the airport.


Transportation from the airport

The L. Frederick Wade airport is located in the East end of the island approximately 30 minutes from CHS depending on traffic.  Taxis are located to the left of the airport exit and are the preferred mode to and from the airport as suitcases are not permitted on public buses. The taxi industry is regulated so all taxis are metered, driver identification and rates must be posted in taxis and there is control of the taxi queue.  Vans are readily available if you have a larger party or lots of luggage.  Should you prefer pre-arranged transportation, we would be pleased to arrange this on your behalf.   Advance notice, your flight number, arrival time and credit card details will be required. The driver will meet you at the airport with a sign with your name on it.



What time can we check-in?

Standard check-in time is from is 3:00 p.m. onward.  However, subject to availability, we will make every effort to accommodate an early check-in.


Is there a place to leave our bags if we arrive early?

Should you need to leave your bags until your suite is ready, we can handle that.  We are so close to the city that you can start exploring before check-in.


During your stay

What amenities can we expect to find in your suite?

  • Great Wi-Fi
  • Flat screen television
  • Towels and toiletries
  • Kitchen utensils
  • Iron and board
  • Hairdryer



What time is check-out?

Check-out time is 11:00 a.m.  If you are planning to extend your stay or require a late check-out, please ask and we will do our best to accommodate your request.  Please let us know in advance at least the day before.  In the event that we cannot accommodate your request, storage of your suitcase can be arranged.  Requests for early check-in or late check-out are subject to availability.

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